Shipping, Exchanges & Returns

SHIPPING & RETURNS POLICY

The Cycling Emporium is a curated cycling marketplace. To bring you the best products we select brands that we think resonate with our audience and aim to open them up to a wider market. The brands then send their products/ orders directly to you, the customer. If you have an order mixed with items from different brands they will come in separate packages, as they are coming from different warehouses, sometimes from different countries. To bring you the most unique and interesting products, we work with brands from all over the world. Our checkout process aims to be clear and simple, and lets you know exactly where your item is coming from and how much it will cost to ship (often free!).

WHEN WILL MY ORDER SHIP?

Each order has different shipping times, depending on the type of inventory and where it is coming from. On the product page, each brand has listed their individual shipping policies. As a guide, stocked items usually ship within 3 business days, while Featured and Custom items will vary from item to item. For these items, estimated delivery dates will be found on the individual product pages. Once fulfilled, you'll receive a Shipping Confirmation email with tracking information.

Delivery times will vary from country to country. Please be aware for overseas orders that import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyers responsibility. Should the customer refuse to pay these charges, and the package is returned, the order will be refunded less the cost of shipping. To learn more about your countries taxation rates please contact your local customs office.

Postage is based on weight and is charged at checkout. However, we free shipping for domestic and international orders are offered by most of our brands. This will be made clear upon checkout.

RETURNS

Been riding a lot lately and ordered a size too large? Or just not happy with the purchase (we're sorry to hear it!)? Well don't worry - we will offer a risk-free exchange of size or refund. Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags still attached. If upon receiving your product you have doubts about your purchase please keep your product in its original packaging until you have decided.

Please note, we can't offer a refund or exchange on custom items for change of mind.

To discuss your exchange or return, please get in touch with us via email: shopping@cycling-emporium.com

CUSTOMS DUTIES & TAXES

Cycling Emporium is not responsible for destination country tax and/or duty charged if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country. Cycling Emporium will NOT be responsible for any Duties, Taxes, or Customs fees under any circumstances.

CURRENCY

All transactions are settled in AUD. If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by credit card - your currency will automatically be converted to AUD when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee; contact your bank or credit provider for details. In some areas of the site, prices will be shown with an estimate of the price in your home currency. These converted prices are for information purposes only, to help you get an idea of the approximate cost of a product, and they may not be the exact amounts that will appear on your credit card statement. The final charge to your card is made in AUD and the ultimate conversion rate is determined by your bank or credit provider. Therefore we are not able to take responsibility if the final amount charged to your card differs slightly from the estimated conversions we provide.